Commitment to customers

Commitment to customers

Throughout its history we have worked closely with our customers to develop new ranges, sizes and grades. These relationships have ensured that we provide the highest standards of product and service, maintaining a strong customer base throughout the UK and Europe.

In 1986, over 90% of our deliveries consisted of two basic structural quality steels, from which almost 100 sizes were sold. In 1997, the two mills offered over 300 sizes, excluding bars for special tolerance applications, which move the total to nearer 500 sizes. At the same time as improving our portfolio of sizes, CMB has introduced over 40 qualities of steel including Pressing Qualities, Medium and High Carbon grades, Boron Steels and other low alloy grades opening up new markets and new opportunities.

Currently Caparo Merchant Bar considers over 40% of its product range to be special, either by virtue of steel grade, size, finish or tolerance. These products are produced as a result of our customers' requests, and their growth is testimony of our commitment to meeting customers' requirements.

Caparo Merchant Bar produces a high quality product in efficient automated mills. It is handled, presented and labelled with care to ensure that it reaches our customers in the best possible condition. This is backed up by a keen focus on customer service and a flexibility that ensures that customers are happy to return to us for their next order.